Firstly .... Sandytech2 Thank you very much for your attempt to help
Resolution ?
I called the tech help line, and I feel it was far easier for them to just say it is a faulty non-genuine cartridge, even though HP website says firmware update will lock the use of non genuine parts.
I’m living at present in France and paid 38Euros for the printer, an XL cartridge is 28Euros (genuine) or 20Euros for the non genuine, it is cheaper in the long run for me to throw it in the bin and purchase
a known printer that does not lock out opposition (It comes with a cartridge).
Very disappointed with HP.