Re: Connect HP DJ 3050A J611 Series --> Windows Crash (Blue Screen)

Hi,

I've installed HP Deskjet 3050 ALL-IN-ONE J611 Series to my laptop, Win 7 Premium 64-bit. The installation itself was successfully done. Test print & scanner test alignment was successfully done too. However, many times when I print, I get a crash dump on my laptop. The Detail Problem was described as the following:

Problem signature:

  Problem Event Name:                        BlueScreen

  OS Version:                                          6.1.7601.2.1.0.768.3

  Locale ID:                                             1033

Additional information about the problem:

  BCCode:                                               1e

  BCP1:                                                    0000000000000000

  BCP2:                                                    0000000000000000

  BCP3:                                                    0000000000000000

  BCP4:                                                    0000000000000000

  OS Version:                                          6_1_7601

  Service Pack:                                       1_0

  Product:                                               768_1

Files that help describe the problem:

  C:\Windows\Minidump\053013-19500-01.dmp

  C:\Users\Christine\AppData\Local\Temp\WER-57111-0.sysdata.xml

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I really appreciate for any suggestion and help from this forum.

Chris