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Re: Print Head Error on HP Office Jet Pro 6830

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Hi! , Welcome to HP forums.

 

I understand you are getting printhead errors with your printer.

 

Don't worry I'd like to help you out.

 

Did you make any changes to your printer?

 

Please provide the operating system you are running on your PC to assist you better.

 

Please try few steps recommended below.

 

Update the printer firmware and check if it helps.

 

Link to update the printer firmware.

 

Resetting the printer can reset the connection to the printhead and clear any error messages. 


1.Turn the printer on, if it is not already on. 


2.Wait until the printer is idle and silent before you continue.


3. With the printer turned on, disconnect the power cord from the rear of the printer.


4.Unplug the power cord from the wall outlet.


5.Wait at least 60 seconds.


6.Plug the power cord back into the wall outlet.

   note:

HP recommends connecting the printer power cord directly to the wall outlet.


7.Reconnect the power cord to the rear of the printer.


8.Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move. 


9.Wait until the warm-up period finishes and your printer is idle and silent before you proceed.


•If these steps resolved the issue, you do not need to continue troubleshooting.
 

Refer this article to further troubleshoot print head issues.

 

If the issue still persists after trying out the steps. It is a hardware issue with your printer.

 

Please contact HP support for service options.

 

Link to contact HP.

 

 

If the solution provided worked for you, please mark accepted solution for this post.

 

I'll watch your reply!

Take Care! Smiley Happy

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                  

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


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