Hi
I see that the issue persists. This is actually a Hardware issue with the Printer.
If you wish to check for Printer upgrades, you can contact our Phone Support.
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.
Keep me posted.
Thank you.
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