Hi
I read the post. Thanks for the quick response. I am glad that the issue has been taken care of, You've been great to work with and it has been an absolute honor to share this platform with you. Based on your first post, I gave you the steps that might have fixed the issue.
I hope the product now works great and stays healthy for a long time.
if this helps, to simply say thanks, please click the "Thumbs Up"button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution”as it will help several others with the same issue to get it resolved without hassles.
Take care and have a blessed year ahead and stay healthy. 
Cheers!