Hey
Welcome to the HP Support Forum. I hope you enjoy your time here.
I understand that you are having an issue with you Instant Ink account. I'd like to assist with that.
As I will be viewing your Instant Ink account, lets make this thread private. I have sent you an inbox message. If you need assistance in locating your private message please click here.
Thank you for posting in the HP Support Forum.
Have a great day.
Jackie - HP Instant Ink Support