Hello Gordon/HP support guys,
I have the same problem as the original poster. The alert message reads “Non-HP ink cartridge(s) installed. Magenta, Cyan, Yellow, Black. HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply will not be covered under warranty. HP recommends that you do not remove an ink
cartridge until replacement is ready to install.”
NB the alert message does not say anything is wrong. Only that non-HP cartridges are installed. (Therefore the second link you give does not address this issue.) Then I am given further info: "HP cannot guarantee...will not be covered...HP recommends..." All of which I duly note. Now, I wish to proceed with my choice to use non-HP cartridges. But there is no option to do so. The appearance is that this is not a problem with the cartridge at all but HP blocking the use of non-HP cartridges and forcing customers to buy HP cartridges.
Is this the case? If not, how do I choose to go ahead?
Sincerely
Kebba