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Re: Printer offline message from laptop, works from ipad or phone

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Hello mbbb,

 

Welcome to the HP Support Forums! :) I see you are trying to print to your HP Photosmart 7520, but you are getting an error message that the printer is offline.

 

I would like you to start here and run the HP Print and Scan Doctor- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.

 

If you are still getting the error message after running the PSDR please continue here: 'Printer is offline' Message Displays on the Computer and the Printer Will Not Print

 

Let me know the outcome, I will watch for your reply.

 

Thanks,

 


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