When you press the Windows Start button, under All Programs is a field where you can search for "services." Type that in which has a gear beside it or you can right click on the word computer and select "Manage Devices" and under the long list of services you will find the Print Spooler. I usually stop it and start it again or just reboot the PC but I honestly doubt it will help with the printer showing offline but it's worth a try I suppose.
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