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documents from websites won't print

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I have an HP Deskjet 1010 printer hooked up to my Gateway NE series laptop. It prints Word docs I create with no problem, but when I go to one of my bill websites (ATT, for example) and go to print a statement, the print dialog box does not have a box that says "Print".  At the bottom it says "Print using system dialogue control+shift+p. So I click control+shift+p and nothing happens. I check my print que and nothing is there.  In the past, the print dialogue box has provided the option to just hit print and it has printed. I ran the HP Print Doctor and it said everything is installed correctly and all is up to date, and it printed a test page just fine. What is going on?  I need to be able to print my bills due from my bills websites.

 

Thanks for any help anyone can give...

 

Islandlisa


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