Hello dhljr,
Welcome to the HP Forums!
I understand you're unable to copy a document using the Photosmart Plus B210E. Please make sure this printer is plugged into a direct wall, not a surge protector. This will test out the power to verify if you're experiencing the same problem.
When you're printing a document on your computer, does this page come out perfect?
Also, try resetting the printer for more than 60 seconds.
If you are still experiencing the same problem, then please contact HP technical support for further assistance. Click here to find out: HP Worldwide Contact.
Good luck.