Hello,
Recently, our printer stopped responding to the print command. Our kids were printing some photos and the printer became jammed. They pulled the paper out and since then, the printer will not print when we hit the print command. When we look at the printer on the printer list, it says that it is paused. We have tried to disconnect the power for 15 seconds and we uninstalled and reinstalled the device on the computer. Neither of those worked. Is there something else we can try? The printer is also hooked up to an wireless" airport "device from the mac store so we can print wirelessly. Our operating system is Mac version 10.7.5. The kids say they didnt change anything or touch anything on the printer, they just asked it to print. There are no error messages.
Thanks in advance for your reply!!
Best regards,
JasonU