Re: HP - Printer - 20.80.3.9568 - Error 0x800f020b NOT FOUND on unistall list , but listed as failed

Hi @lisah-ss,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

The Error 0x800f020b you're seeing with the HP - Printer - 20.80.3.9568 update in Windows 11 usually means that Windows Update is trying to install a printer driver that either:

• Doesn’t match any connected device, or
• Failed during a previous install and is now stuck in the update history.

Here’s how you can remove or hide this failed update and stop it from reappearing:

Fix: Hide the Problematic Update

1. Download the “Show or Hide Updates” Troubleshooter:
   • Click here to download from Microsoft
2. Run the Tool:
   • Open the downloaded file (wushowhide.diagcab).
   • Click Next, then select Hide updates.
   • Look for HP - Printer - 20.80.3.9568 in the list and check it.
   • Click Next to hide it.

This will prevent Windows from trying to install that update again.

Optional: Clean Up Device Manager

If the printer or driver is still listed in Device Manager:

1. Press Win + X → choose Device Manager.
2. Expand Print queues or Printers.
3. Right-click any HP printer entries and choose Uninstall device.
4. Also, check Software components or Universal Serial Bus controllers for any HP-related entries and remove them if not needed.

Restart and Check Again

• Restart your PC.
• Go to Settings > Windows Update > Check for updates.
• The HP update should no longer appear or fail.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support