@duncan0153, Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
It sounds like your HP printer is experiencing a common issue. Here are some steps you can try to resolve it:
Power Cycle the Printer:
- Turn off the printer and unplug the power cord from the back of the printer and the wall outlet.
- Wait for about 60 seconds.
- Plug the power cord back in and turn on the printer.
Check for Paper Jams:
- Open the front panel and check for any paper jams.
- Remove any jammed paper carefully.
Reset the Printer:
- Press and hold the power button for about 15 seconds to reset the printer.
Check Ink Cartridges:
- Ensure the ink cartridges are properly installed and have sufficient ink.
- Sometimes, low ink levels can cause the printer to only print test pages.
Update Printer Drivers:
- Make sure your printer drivers are up to date. You can download the latest drivers from the HP website.
Clear Print Spooler:
- On your computer, press Windows key + R to open the Run dialog.
- Type services.msc and press Enter.
- Find "Print Spooler" in the list, right-click it, and select "Stop".
- Open the Run dialog again, type spool, and press Enter.
- Go to the PRINTERS folder and delete all files inside.
- Go back to the Services window, right-click "Print Spooler", and select "Start"
I hope this helps.
Take care and have a good day.
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Max3Aj
HP Support