Re: My Info Light Will Not GoOff AND Printer Will Not Print

@ilivehere, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP DeskJet 4100 printer's "Info" light is on and it only prints test pages but not other documents, here are some troubleshooting steps you can try:

Check Printer Status and Connections

1. Check for Errors: Ensure there are no error messages displayed on the printer's control panel or your computer.
2. Connection Issues: Verify that the printer is properly connected to your computer via USB or network if it is a wireless connection.

Software and Drivers

1. Driver Installation: Make sure that the printer drivers are correctly installed on your computer. You can download the latest drivers from the HP Support website.
2. Print Queue: Check the print queue for any stalled jobs. Open the printer settings on your computer, find your printer, and clear the queue if necessary.

Printer Settings and Troubleshooting

1. Default Printer: Ensure that the HP DeskJet 4100 is set as the default printer on your computer.
2. Run HP Print and Scan Doctor: HP provides a diagnostic tool called HP Print and Scan Doctor that can automatically fix common printing issues. Download it from HP's support site and run it on your system.

Additional Steps

1. Reset Printer: Unplug the printer from the power source, wait for about 60 seconds, and plug it back in. Power it on and see if the issue resolves.
2. Check for Paper Jams or Cartridge Issues: Make sure there are no jams and that the ink cartridges are installed properly and have sufficient ink levels.

Network Connection

1. Wireless Settings: If using a wireless connection, verify that the printer is connected to the correct Wi-Fi network. You might need to reconnect it using the printer's setup menu.

Also, refer to this guide for further troubleshooting: HP DeskJet 2700, 4100, 4800 printers - Blinking lights and error codes | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,