@JLC1234, I see you were interacting with @VikramTheGreat however, he's away for now and I'd love to help you out
Thanks for reaching out! I suggest you reach out to the nearest HP Authorised service center for personalized assistance. They can provide one-on-one help to fix the problem.
Note: There might be a nominal charge for the service they provide.
HP® Service Center Locator - United States | HP® Support
Regards,