I just bought a brand new HP all in one 9010e. (April 2025). And now I face this scan problem:
I installed the wifi connection on the printer. All well. And I connected my Windows 11m Office 365 laptop to the printer. Printing is fine.
But the scan function does not work. I already tried to update the entire software. But in HP smart, the scan function 'is currently unavailable'. It seems that the software of HP on the laptop can not find the officejet. How is this possible? Why can I print just fine, but is HP Smart, which is as I understand the only way to make scans, unable to find the Officejet 9010e?