@Zai34, Welcome to the HP Support Community!
Thanks for reaching out about your query regarding "We're sorry, something went wrong" Error (EBSOOP0013) in HP Smart Setup!
We're thrilled to have the opportunity to assist you and provide a solution.
If you encounter the "We're sorry, something went wrong" error with the error code EBSOOP0013 while setting up your HP printer using the HP Smart app, follow these steps to resolve the issue:
Troubleshooting Steps:
Uninstall the HP Smart app:
- Uninstall the app from your device.
Restart your device:
- Restart your computer or mobile device.
Reinstall the HP Smart app:
- Go to your respective app store and download the HP Smart app
Open the HP Smart app:
- Sign in if prompted.
Follow the on-screen instructions:
- Add the printer and complete the setup process.
If these steps do not resolve the issue, you can try setting up the printer using another device that has access to your network.
Hope this helps!
Take care, and have an amazing day!
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Regards,