@Printhead15, Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
It sounds like your HP printer is having trouble with the printhead. Here are some steps you can try to resolve the issue:
Restart or Factory Reset Your Printer:
- Turn off your printer and unplug its power cord from the wall outlet for at least 30 seconds.
- Reconnect your printer to its power source and turn it on.
- If your printer has a Resume button, press and hold it for 10-20 seconds while your printer boots.
Reseat the Printhead:
- Turn off your printer and unplug its power cable.
- Open the cartridge access door, lift the latch on the carriage, and gently pull the printhead halfway out.
- Return the carriage latch to lock the printhead firmly.
Check for Paper Jams:
- Turn off your printer, disconnect its power cable, and check the ink or toner cartridge access area for jammed paper.
- Examine the carriage path and other areas and remove any torn pieces of paper inside your printer.
Clean or Replace the Ink Cartridges:
- Remove your ink cartridges from the printhead and wipe off accumulated dirt or debris using a clean, dry, lint-free cloth dampened with distilled water.
- Gently wipe accumulated ink off the copper-colored electrical contacts on the printhead and carriage.
Update the Printer’s Firmware:
- Ensure your printer’s firmware is up to date. You can check for updates on the HP website.
I hope this helps.
Take care and have a good day.
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Max3Aj
HP Support