Hi @Annie229
Welcome to the HP Support Community!
Thanks for posting your query! We're here to help you get back up and running.
I'm sorry you're facing this issue with your HP OfficeJet Pro 9025e printer—it can be frustrating when the error message doesn't provide clear guidance. Here are some steps you can try to resolve the problem:
1. Sign In to Your HP Account
- Open the HP Smart app on your computer or mobile device.
- Sign in to your HP account and check for any notifications or issues related to your account.
2. Verify Instant Ink Subscription
- If you're enrolled in HP Instant Ink, ensure your subscription is active and your payment method is up to date.
- You can manage your subscription through the HP Instant Ink website.
3. Reset the Printer
- Turn off the printer and unplug it from the power source.
- Wait for 2 minutes, then plug it back in and turn it on.
- Check if the error message persists.
4. Restore Factory Defaults
- Access the printer's Embedded Web Server (EWS):
- Type the printer's IP address into a web browser.
- Navigate to Settings > Tools > Restore Factory Defaults.
- This will reset the printer to its original settings.
5. Update Firmware
- HP regularly releases new firmware versions for printer enhancements, app updates, or issue fixes. Update the firmware regularly to get the most out of your printer.
Click on the link below for instructions on how to update the firmware of your printer.
https://support.hp.com/in-en/document/ish_1776648-1643972-16
Let me know how it goes or if you need help with any of these steps! 😊
If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊
Take care, and have an amazing day!
Regards,
Hawks_Eye