Hi @timothy696
Welcome to the HP Support Community!
Thanks for posting your query! We're here to help you get back up and running.
It sounds like your HP DeskJet 2820e is experiencing a critical error indicated by the flashing lights. Since you've already tried reinstalling the driver and reconnecting the printer, here are HP-specific steps to address the issue:
1. Power Cycle the Printer
- Turn off the printer and unplug the power cord from both the printer and the wall outlet.
- Wait for 60 seconds to allow the printer to reset.
- Plug the power cord back into the wall outlet and then into the printer.
- Turn the printer back on and check if the lights are still flashing.
2. Check for Paper or Cartridge Issues
- Open the printer and inspect the paper path and cartridge area for any obstructions or debris.
- Ensure the ink cartridges are properly seated and that there is no protective tape left on them.
- Close all access doors securely.
3. Perform a Hard Reset
- With the printer turned on, unplug it from the power source.
- Wait for 60 seconds, then plug it back in and turn it on.
- This can help clear any persistent error states.
4. Update Printer Firmware
- Visit the HP Support page for your DeskJet 2820e and check for firmware updates.
Update the firmware on an HP printer | HP® Support - Download and install any available updates to ensure compatibility and improved functionality.
5. Run HP Print and Scan Doctor
- Download and run the HP Print and Scan Doctor tool to diagnose and fix common issues.
Official HP Print and Scan Doctor for Windows | Free Download hppsdr.exe - Follow the tool's prompts for additional troubleshooting.
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Take care, and have an amazing day!
Regards,
Hawks_Eye