@LesleyKozzzzzz, Welcome to the HP Support Community!
Thanks for reaching out about your query regarding HP ENVY 6055e All-in-One Printer with Error Code UA_400_EB000U0422!
We're thrilled to have the opportunity to assist you and provide a solution.
The error code UA_400_EB000U0422 on your HP ENVY 6055e All-in-One Printer is indicative of a hardware or software issue that might require some troubleshooting steps, including a factory reset.
Steps to Factory Reset HP ENVY 6055e Printer:
- Turn Off the Printer: Power off the printer by pressing the power button.
- Disconnect the Power Cord: Unplug the printer's power cord from the back of the printer and the wall outlet.
- Wait: Allow the printer to remain disconnected for approximately 60 seconds.
- Reconnect the Power Cord: Plug the power cord back into the printer and the wall outlet.
- Turn On the Printer: Power the printer back on by pressing the power button.
- Reset the Printer: Access the printer's settings menu and navigate to the option to restore factory settings.
Checking WiFi Connectivity:
Ensure the printer is properly connected to your WiFi network:
- Network Connection: Verify the WiFi credentials are correct and the printer is connected to same network as your computer.
- Reconnection: Reconnect the printer to the network via the HP Smart app or through the printer's control panel.
Reinstall Printer Drivers and Software:
- Uninstall Existing Drivers: Go to your computer's Device Manager and uninstall any existing printer drivers associated with HP ENVY 6055e.
- Download Latest Drivers: Visit the HP Support website and download the latest drivers and software for your printer.
- Install New Drivers: Follow the instructions to install the drivers on your computer.
Hope this helps!
Take care, and have an amazing day!
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Regards,