Hi @Lavabee1,
Welcome to the HP Support Community!
Thanks for reaching out about your query regarding your printer!
We're thrilled to have the opportunity to assist you and provide a solution.
Try these steps:
The EO error typically indicates an issue with the cartridges or the printer itself. Here are some detailed steps to address it:
Step-by-Step Cartridges and Printer Cleaning:
- Turn off your printer and disconnect it from the power source.
- Remove the cartridges from the printer.
- Inspect the cartridge contacts for any dust, debris, or ink residue. Clean the contacts gently with a lint-free cloth and a small amount of distilled water if needed.
- Inspect the cartridge slots in the printer and clean them carefully using a lint-free cloth.
- Wait for a few minutes before reconnecting the power and turning your printer back on.
- Reinsert both the cleaned cartridges or the new cartridges into the printer.
Firmware Updates
Updating the printer firmware can fix bugs and improve functionality.
Ensure that your printer is connected to the Internet.
Kindly refer to this link to update your printer firmware.
Check HP Instant Ink Enrollment
Conflicting information regarding enrollment status can be confusing. Here’s how to clarify and ensure your HP Instant Ink status:
Verify Account Status:
- Go to the HP Instant Ink Account Login.
- Sign in with your account credentials.
- Review your account status, and check for any notifications or messages about enrollment.
I hope this helps.
I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨
Take care and have an amazing day ahead! 🚀
Best regards,