@billlp, Welcome to HP Support Community,
Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue
When looking for support, it's always a good idea to be cautious and rely on official channels like the manufacturer's website.
Since you're dealing with a printer issue, could you let me know more about the problem you're facing so I can assist you directly? We can try some more troubleshooting steps or figure out what's going on.
I hope this helps.
Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.
Take care and have a good day.
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Regards,