Re: My HP laser jet pro M15W keeps printing my last printing request over and over without stopping.

@Dale761, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

To perform a factory reset on your HP LaserJet Pro M15W, follow these steps:

1. Turn off the printer.
2. Press and hold the Wireless and Cancel buttons on the printer control panel.
3. While holding the buttons, turn on the printer.
4. Continue to hold the buttons until the Ready light starts blinking.

Reference:Restore factory defaults on your HP printer | HP® Support

If the printer continues to reprint the old job after the reset, you may need to clear the print queue on your Mac:

Clearing Print Queue on MacOS

1. Open System Preferences.
2. Select Printers & Scanners.
3. Select your HP LaserJet Pro M15W printer from the list.
4. Click Open Print Queue.
5. Select the print jobs in the queue and click the X to delete them.

Further Troubleshooting Steps

If clearing the print queue and resetting the printer does not resolve the issue, you may want to try the following steps:

Update Printer Firmware: (Update the firmware on an HP printer | HP® Support)

• Make sure your printer's firmware is up to date. You can check for updates on the HP support website.

Reinstall Printer Drivers:

• Uninstall and then reinstall the printer drivers from the HP support website.

Check Printer Settings:

• Ensure the printer settings on your Mac are correctly configured and that there are no old print jobs stuck in the queue.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,