@skinnermarcie, Welcome to the HP Support Community!
Thanks for reaching out about your query regarding your Ink Reservoir Issues with HP Smart Tank Printer!
We're thrilled to have the opportunity to assist you and provide a solution.
It appears you are experiencing issues with your HP Smart Tank Printer during the setup process, specifically related to the ink reservoir not recognizing that it is full. Below are some steps and considerations to help resolve this issue:
Verify Correct Bottle Placement:
- Ensure that each ink bottle has been correctly matched to its respective ink tank. The colors should align precisely.
Check for Obstructions:
- Open the ink tank cover and verify that there are no obstructions that might prevent the ink from being properly detected.
Re-seat Ink Bottles:
- Sometimes, the ink bottles may not be seated properly. Carefully reinsert each ink bottle into the corresponding tank nozzle and ensure a snug fit.
Perform a Hard Reset:
- You have already performed a hard reset, which is a useful step. Make sure the printer is connected to a functional power outlet during this process.
Hope this helps!
Take care, and have an amazing day!
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Regards,