Hi @Daisy4860,
Welcome to the HP support community.
Could you elaborate on the issue for better understanding, and share the Pc serial number or Instant ink id so we can help?
Please help us with the Printer serial number or the product number in a private message for further assistance.
Here is the link to find the product number: - Click here
To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.
VikramTheGreat
HP Support