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@msimm64 wrote:Product: HP DeskJet 4155e All-in-One PrinterOperating System: Microsoft Windows 11I have envelopes in Word set to print Arial font.
I am getting an odd, italic, unreadable font when the envelope prints.
HP app says my drivers/software are up to date.
How can I fix this?
Thank you.
Relevant to Supported Versions of Windows
Some things to know...
- HP Smart supports printing and scanning for PDF and Images / Photos.
- HP Smart does not support printing from Word. HP Smart can print your document if you Export the Word document to PDF format.
- The Full Driver printer software must be installed and functional.
- The HP Driver must be selected in Printer Properties > Advanced > Driver
- If the Default Printer should be properly set to the Printer and not controlled by Microsoft.
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Details / Examples
If you have the full driver printer software installed and it is functional,
Skip down and start at Printer Properties
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Printer Software
If you have not yet done so, install the Full Feature Software / full driver printer software.
HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts. The full driver generally adds at one, possibly least one, possibly two shortcuts to the Desktop: Printer Assistant, HP Scan Assistant, and/or HP Scan.
NOTES:
HP Scan is not installed if the printer does not support Scan.
The Printer Assistant is not installed if the type of full driver software does not support it.
If the printer model includes built-in Fax hardware, Fax software is installed to support the setup and use of the Fax driver.
No Sign-in required to use full driver printer software.
Reinstalling?
- Uninstall existing full driver printer software from Programs and Features.
Reference: Uninstall HP printer software and drivers / HP Smart
- If your printer software includes a separate "Help" segment in Programs and Features, uninstall that, too.
- Restart the computer and log in.
- If the printer is connected to the computer using a printer USB cable, remove / disconnect the cable before loading the software.
>>> Full Feature Software - Web Pack Installation Webpage - Information - Download / Save / (then) Install <<<
HP Easy Start Printer Setup Software – Offline Use Only
In general, the web pack should load -
Download package > Save > Right-Click on the installation Package > Run as Administrator
If / When asked, opt for the Full Driver / Full Software to be installed.
Using USB? (Re)Connect when instructed to do so.
After the software is installed, Restart the computer and sign in.
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The installation of the full driver generally adds at least one or more shortcuts to the Desktop.
Note: Printer Assistant, HP Scan Assistant, and HP Scan are dependent on printer model and supported software options.
- Printer Assistant – Where still supported as part of the full driver printer software
- HP Scan – Shortcut on Desktop named for the printer model
OR
- HP Scan Assistant – For those printers that no longer provide the Printer Assistant
- HP Scan - Shortcut named for itself
AND / OR
- When installed, HP Universal Scan software adds a separate self-named “HP Scan” shortcut
- NOTE >> If you install the full driver printer software, installing HP Universal Scan as a standalone software from category Software & Drivers is not necessary. The system will allow you to install both.
Printer Assistant shortcut > Tab Scan > Manage Scan to Computer > Enable
Or
HP Scan Assistant shortcut > Manage Scan to Computer > Enable
Example - Desktop Shortcuts
Example - Programs and Features - Installed Printer Software
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Printer Properties
Windows - Printer Properties - Driver Selection
Microsoft / IPP Class drivers do not provide full access to the printer features.
Install the Full Feature Software for the printer and then check Printer Properties
Check that Printer Properties are correctly selecting the HP Driver.
Windows 10
Control Panel > icon view > Devices and Printers
Right-Click on Printer > Printer Properties > Tab Advanced
Windows 11
Settings > Bluetooth & devices > Printers & scanners > Select Printer >
Printer Properties > Tab Advanced
Top section
Driver: Check that the HP driver is selected as opposed to the Microsoft / IPP class driver
General Example - Printer Properties > Tab Advanced > Driver = HP / Reprint settings
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Default Printer
After the printer software is installed, check / manage the Default Printer
Preparation > Check / enable the printer as the “Default Printer”
Windows 11
Settings > Bluetooth & devices > Printers and scanners
Scroll down > Switch OFF Let Windows manage my default printer
Scroll up > Select (Left-Click) your printer from the list of printers > Set as Default
Windows 10
Settings > Devices > Printers and scanners
UNCHECK (clear box) Let Windows manage my default printer
Select (Left-Click) your printer from the list of printers > Manage > Set as Default
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Word > Mailings > Envelopes
The Printing Preferences Shortcut should be set to / left as "General Everyday Printing".
Example - Word > Mailings > Envelopes
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References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
Open
Enter the device type and model name of your HP product
OR
Select a saved product from HP Account Dashboard
OR
HP DeskJet 4155e All-in-One Printer
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