Hi @Skipper747,
Welcome to the HP Support Community!
Thanks for reaching out about your query regarding !
We're thrilled to have the opportunity to assist you and provide a solution.
Try these steps:
Reset the Printer
- Turn off the printer.
- Disconnect the power cord from the back of the printer and from the wall outlet.
- Wait for at least 60 seconds.
- Reconnect the power cord to the printer and to the wall outlet.
- Turn on the printer.
Check for Firmware Updates
Kindly refer to this link to update your printer firmware.
Check for Hardware Issues
- Ensure all ink cartridges are installed correctly and are not empty or dried out.
- Verify that the printer's printhead is clean and properly seated.
- Ensure there are no paper jams or foreign objects blocking the paper path.
Perform a Diagnostic Test
- Go to the printer's settings menu.
- Under printer maintenance, select "Print Quality Report" or "Diagnostic Report".
- Follow the on-screen instructions to print the report and check for any issues.
I hope this helps.
I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨
Take care and have an amazing day ahead! 🚀
Best regards,