Hi @singhhs,
Welcome to the HP Support Community!
Thanks for reaching out about your query regarding your printer!
We're thrilled to have the opportunity to assist you and provide a solution.
Try these steps:
Check Ink Levels:
- Ensure that the ink cartridges are not low or empty. Low ink levels can often cause printing issues.
Printer Connection:
- Ensure that the printer is properly connected to your home network or mobile device via Wi-Fi. A weak or unstable connection can interrupt print jobs.
Restart Printer and Device:
- Restart the printer and your iOS device to refresh the connection.
Print Queue:
- Clear the print queue on your iOS device. A stalled job in the queue could be causing the printer to stop.
- On your iOS device:
- Open the Print Center app.
- Cancel all pending jobs.
Update Firmware and Software:
- Ensure that both your printer’s firmware and the HP Smart app are up-to-date. This can address compatibility and performance issues.
- On your printer control panel, navigate to settings and check for firmware updates.
- Update the HP Smart app via the App Store on your iOS device.
Paper and Printer Settings:
- Verify that the printer settings match the type and size of paper being used.
- Check for any paper jams or obstructions in the printer that might be causing the interruption.
Printer Maintenance:
- Perform a printer self-clean or alignment maintenance task via the printer’s control panel or the HP Smart app.
Test with Different Document:
- Try printing a different document to ensure the issue isn’t specific to the first file.
I hope this helps.
I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨
Take care and have an amazing day ahead! 🚀
Best regards,