Hi @Janai3
Welcome to the HP Support Community!
Thanks for posting your query! We're here to help you get back up and running.
A carriage jam on your HP Photosmart C5280 can be tricky, especially for a printer that's been around for a while!
Here are some steps to help you clear the jam:
Turn Off and Unplug the Printer:
- Power off the printer and unplug it from the wall outlet.
- Wait for about a minute before proceeding.
Check for Obstructions:
- Open the printer's access door and inspect the carriage path for any paper jams, debris, or foreign objects.
- Remove any visible obstructions carefully.
Manually Move the Carriage:
- With the printer turned off, gently try to move the print carriage back and forth. It should move freely. If it’s stuck, there may be a hidden obstruction.
Clean the Carriage Path:
- Use a lint-free cloth slightly dampened with distilled water to clean the carriage path and rollers. Dust or debris might be causing the issue.
Perform a Power Reset:
- Plug the printer back in and turn it on. Check if the carriage moves during startup.
Inspect the Ink Cartridges:
- Remove and reinstall the ink cartridges to ensure they are seated properly. Misaligned cartridges can sometimes cause carriage jams.
Update Firmware:
- If the printer starts working, visit the HP Support page to check for firmware updates for your printer model.
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Take care, and have an amazing day!
Regards,
Hawks_Eye