Re: Error mode when try to print

@sallyboyton, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
Since you've already tried HP Print and Scan Doctor and verified that the printer works after a reboot (at least temporarily), the issue is likely related to firmware, driver conflicts, or a hardware fault. Here are a few steps to further troubleshoot and hopefully resolve the issue:

Perform a Hard Reset

1. Turn off the printer and unplug it from the power source.
2. Wait 2-3 minutes.
3. Press and hold the Power button for 10-15 seconds to drain any residual power.
4. Plug it back in and turn it on.

Update Firmware

Since you mentioned that the printer can print a test page after using HP Print and Scan Doctor, check if the firmware is up to date:

• Go to HP Support and enter your model (HP DeskJet 4130e).
• Download and install any firmware updates.

Remove and Reinstall the Printer

If the issue persists, completely remove and reinstall the printer:

Uninstall the Printer

• Go to Control Panel > Devices and Printers.
• Right-click the HP DeskJet 4130e and remove the printer.
• Open Device Manager, expand Printers, and uninstall any instances of your printer.

Reinstall the Printer

• Restart the PC.
• Reinstall the printer using the HP Smart App (Download Here).

Check the Print Spooler

1. Open Run (Win + R) and type services.msc, then press Enter.
2. Find Print Spooler, right-click, and select Restart.
3. Set Startup type to Automatic.
4. Try printing again.

Test with USB Connection

If possible, connect the printer via USB instead of Wi-Fi and try printing. If the issue disappears, the problem might be related to the network configuration.

Check for Faulty Print Jobs

Corrupt print jobs can cause printers to freeze:

1. Open Run (Win + R) and type control printers, then press Enter.
2. Double-click your HP DeskJet 4130e and cancel all pending print jobs.
3. Try printing again.

Factory Reset (Last Resort)

1. Turn on the printer.
2. Press and hold the Wireless and Cancel (X) buttons for 5-10 seconds.
3. The printer should restart and restore to factory settings.
4. Set it up again using the HP Smart App.

I hope this helps. 

Take care and have a good day. 

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Max3Aj

HP Support