Hi @seventeen2,
Welcome to the HP Support Community!
Thanks for reaching out about your query regarding your printer!
We're thrilled to have the opportunity to assist you and provide a solution.
Clearing 'State Error' on HP DeskJet 2752e All-in-One Printer
If you are experiencing a state error with your HP DeskJet 2752e All-in-One Printer, follow these troubleshooting steps to resolve the issue:
Turn the Printer Off and On: Start by performing a simple power cycle.
- Turn off the printer.
- Wait for about 10-30 seconds.
- Turn the printer back on.
Check for Error Messages on the Printer Screen: Any specific error codes or messages displayed can guide further troubleshooting.
Check Printer Connections:
- Ensure all cables (power and USB) are securely connected.
- If using a USB connection, try disconnecting and reconnecting the cable.
- If using a wireless connection, check the network status and reinstating the connection if necessary.
Reset Print Spooler Service:
- Open the Windows Start menu.
- Type "Services" and select the Services app.
- Scroll down to find "Print Spooler."
- Right-click on Print Spooler and select "Restart."
Clear the Print Queue:
- Open Devices and Printers from the Control Panel.
- Right-click your HP DeskJet 2752e printer and select "See what's printing."
- In the print queue window, go to Printer menu and select "Cancel all documents."
Check for Paper Jam:
- Open all printer access doors and remove any jammed paper.
- Close the doors securely after checking.
Check Ink Cartridges:
- Open the ink cartridge access door.
- Ensure the cartridges are properly installed.
- Consider replacing low or faulty cartridges.
Printer and Scanner Doctor Tool:
- Download and run the HP Print and Scan Doctor tool. This tool can diagnose and fix various issues related to printing and scanning.
You can download the tool from the HP Print and Scan Doctor page.
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Best regards,