@Karens2, Welcome to HP Support Community,
Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue
I understand that you are facing issues with the error code 6201922A.
The error code 6201922A on your HP ENVY Photo 7855 printer indicates a hardware issue. Here are some steps you can take to troubleshoot and possibly resolve this error:
Power Cycle the Printer:
- Turn off the printer and unplug it from the power source.
- Wait for at least 60 seconds.
- Plug the printer back in and turn it on.
- Check if the error persists.
Check for Paper Jams:
- Open all access doors and check for any paper jams or obstructions inside the printer.
- Remove any jammed paper carefully to avoid damaging the printer.
Check Ink Cartridges:
- Ensure that the ink cartridges are properly installed.
- Remove and reinsert the cartridges to ensure they are seated correctly.
Reset the Printer:
- With the printer turned on, disconnect the power cord from the back of the printer.
- Wait for at least 60 seconds.
- Reconnect the power cord and turn on the printer.
Update Printer Firmware:
- Check the HP Support website for any firmware updates on your printer.
- Download and install any available updates.
Perform a Hard Reset:
- Unplug the power cord from the printer while it is turned on.
- Unplug the power cord from the wall outlet.
- Wait for at least 60 seconds.
- Plug the power cord back into the wall outlet and then into the printer.
- Turn on the printer.
I hope these steps help resolve the issue
Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.
Take care and have a good day.
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Regards,