Hi @RachelX,
Please follow the next set of steps
Reinstall the HP software
Go to the HP website to download and install the most current version of the Mac driver and software for your printer.
- Turn on the printer.
- If your printer is connected to the computer with a USB cable, disconnect the cable from the printer. The software installation prompts you to connect the cable if needed.
- Go to HP Customer Support - Software and Driver Downloads.
- If a Let's identify your product to get started page displays, click Printer, type your printer model number, and then click Submit.
The software results page for your printer displays with the default operating system selected.
- If you need to change the operating system, click Change, select your version, and then click Change.
- Click Download next to HP Easy Start or next to the full feature driver, depending on the option that displays.
- Open the Downloads folder, and then open the HP Easy Start file or the full feature driver .dmg file to begin the installation.
- Follow the on-screen instructions to set up the printer connection and install the software.
- If you are prompted to add the printer to the printer queue, click the name of your printer, click the Use or Print Using menu, select the name of your printer in the pop-up menu, and then click Add.
10. Return to the HP installer to complete the installation.
Hope this helps! Keep me posted.
I hope this helps.
Take care and have a good day.
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VikramTheGreat
HP Support