@gwoody21, Welcome to HP Support Community,
Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue
You may refer this guide: Restore factory defaults on your HP printer
I hope these steps help resolve the issue
Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.
Take care and have a good day.
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Regards,
