Welcome to HP Support Community,
Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue
- Reset the Printer: Turn off the printer and unplug it from both the wall and the printer. Wait for 60 seconds, then plug it back in and turn it on. This can help fix internal issues.
- Check Cartridge Compatibility: Make sure the cartridges are genuine and compatible with your region. If they are, try replacing them with new ones to see if that resolves the problem.
- Clean the Cartridge Contacts: Power off the printer, remove the cartridges, and clean the gold-colored contacts on both the cartridges and inside the printer using a damp lint-free cloth. Let them dry before reinserting.
- Update Printer Firmware: Check for firmware updates for your HP printer on the HP Support website. Install the latest version to fix cartridge issues.
- Reinstall Software and Drivers: Uninstall your printer from your computer's settings, then download and reinstall the latest HP Smart app and printer drivers from HP's website.
- Perform a Semi-Full Reset: If none of the above works, try a semi-full reset to restore factory settings without deleting your data. Turn off the printer, press and hold the Power button while pressing the Cancel button (or another key combination—check your manual for details).
I hope these steps help resolve the issue
Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.
Take care and have a good day.
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Regards,