Re: HP 9010 Printer validating forever after changing the cartridge.

Hi @BORIS1520, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
Since you're dealing with an HP OfficeJet Pro 9015e stuck in an infinite validation loop after replacing cartridges, and standard power cycling/resetting methods are ineffective, let's approach this with deeper troubleshooting:

Advanced Steps to Regain Printer Control

Force Exit the Validation Process

Access the Embedded Web Server (EWS):

1. Get the printer's IP Address from its control panel (if accessible) or via your router's device list.
2. Open a browser and enter: http://<printer_IP_address>/
3. Navigate to Printer Settings > System and check if you can disable cartridge protection or interrupt the validation.

Interrupt the Validation Manually:

1. Open the printer's front access door.
2. Remove all ink cartridges.
3. Close the door and wait for an error.
4. Reinsert one cartridge at a time to see if one is causing the loop.

Try a Semi-Full Reset

(This will return the printer to near-factory state without removing networking details)

1. Turn off the printer and disconnect power.
2. Press and hold # + 3 while reconnecting power.
3. Keep holding until the printer powers on.

If # + 3 doesn't work, try # + 6 or # + 9 for a more extensive reset.

Check for Printer Logs or Error Codes

• If the printer has error codes, check the diagnostic menu:
  • Tap the back button (↩) four times on the control panel to open the hidden Support Menu.
  • Navigate to Error Logs or Diagnostics to see if a specific cartridge is failing.

Bypass HP Cartridge Restrictions (If Instant Ink/HP+)

If your printer is enrolled in HP+ or Instant Ink, it will reject non-enrolled cartridges or fail to validate improperly activated Instant Ink replacements:

• Try using the original setup cartridges (if available).
• If enrolled in Instant Ink, make sure your printer is online and can connect to HP servers.

Manually Force Firmware Update

Since the printer won't let you update via its menu:

1. Download the latest firmware for the 9015e from HP's support site.
2. Use USB mode to manually flash the firmware:
   • Connect the printer to a PC via USB.
   • Open the HP Firmware Update Tool (available in the firmware package).
   • Force the update even if the printer is stuck.

Emergency Workaround (Critical Printing Needs)

Since you have an urgent document, use HP’s Universal Print Driver (UPD) in PCL mode:

• Download HP’s PCL6 Universal Driver and attempt a direct USB print from another PC.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support