Re: can't connect

Hi @rex79,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding !  

We're thrilled to have the opportunity to assist you and provide a solution.

The Event Code: F0.01.09.01 on your HP LaserJet MFP 3301sdw indicates a serious firmware or hardware issue, likely triggered by the broken ink chip or the factory reset. Since your printer is now stuck and unresponsive, follow these steps to fix it:

1. Perform a Hard Reset

1. Turn off the printer and unplug it from power.
2. Remove all toner cartridges and wait for 10 minutes.
3. Press and hold the power button for 30 seconds to drain residual power.
4. Plug the printer back in without the toner cartridges and turn it on.
5. If the screen is responsive, reinstall the toner one at a time.

2. Check the Toner Chips

• Since one chip broke, the printer is unable to recognize the toner.
• Try replacing the broken chip with a working one from another toner cartridge (if possible).
• If you’re using non-HP toner, consider using genuine HP cartridges, as chip issues are common with refilled ones.

3. Update Printer Firmware (If Accessible)

If the printer responds after a reset:

1. Go to HP’s website→ HP Software & Drivers.
2. Download and install the latest firmware update.
3. Restart the printer and check if the error disappears.

4. Reconnect the Printer to Your Computer

Since you removed the printer from your computer, you need to reinstall it:

1. Go to Control Panel > Devices and Printers and click "Add a Printer."
2. Select "The printer I want isn’t listed", then add it manually via Wi-Fi or USB.
3. Reinstall drivers from HP’s support page.

Let me know if this helps or if you need more details! 😊

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Take care and have an amazing day ahead! 🚀

Best regards,