@Rudy_95, Welcome to HP Support Community,
Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue
Power Off and Disconnect the Printer
- Turn off the printer and unplug it from the power source to avoid any electrical issues while you work on it.
Check the Printer for Visible Paper Jams
- Open all doors and trays: This includes the front door (where the toner cartridges are), the rear door (if your model has one), and the input/output paper trays.
- Remove any jammed paper: If you spot any paper, gently pull it out to avoid tearing it. Be cautious around rollers to avoid damage.
- Check for paper scraps or small pieces stuck inside that could be causing the jam.
Clear the Jam in the Paper Path
- Remove all toner cartridges: Take out the cartridges to check for any paper that may have jammed in the area behind them.
- Check the paper path: Inspect the paper path for any stuck paper. Look under the toner area and along the rollers.
Inspect the Paper Tray
- Ensure the paper tray is loaded properly: Sometimes, a misaligned stack of paper can cause jams. Make sure that the paper is aligned and not overfilled.
- Check the paper for wrinkles or dampness: Ensure that the paper you are using is in good condition (no wrinkles or dampness).
Check for Paper in the Output Tray
- Open the output tray: Check for any paper jams or issues with the paper being ejected.