Hi @lorilowell,
Welcome to the HP Support Community!
Thanks for reaching out about your query regarding your printer's preferences being locked!
We're thrilled to have the opportunity to assist you and provide a solution.
Hey there! 😊 I know this must be frustrating, but let’s get this sorted. Since you've already tried most troubleshooting steps, let's check a couple of things:
Are you logged in as an Administrator? Sometimes, print preferences are locked due to user permissions.
Is your printer in managed mode? If it was ever connected to a work/school account, some settings may be locked.
Try accessing the settings from another user account (create a new admin account if needed) to see if the issue persists.
If none of this work, let me know, and we can explore more solutions! 🔧😊
I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨
Take care and have an amazing day ahead! 🚀
Best regards,