Re: HP OfficeJet Pro 8130e - Cartridge or Account Error

@LMS2308, Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding HP Officejet Pro 8130e!  
We're thrilled to have the opportunity to assist you and provide a solution.

I understand that your HP OfficeJet Pro 8130e is displaying a "Cartridge or Account Error" even after installing new ink cartridges. Let's go through some troubleshooting steps to resolve this issue:

Restart the Printer

1. Turn off the printer and unplug the power cord.
2. Wait for 60 seconds and then plug it back in.
3. Turn on the printer and check if the error persists.

Check HP Account & Subscription (if enrolled in HP Instant Ink)

1. If you are using HP Instant Ink cartridges, ensure your printer is connected to the internet.
2. Sign in to your HP account (HP Smart) and check for any subscription issues.
3. If your Instant Ink subscription is inactive, update payment details or contact HP Instant Ink Support.

Reinstall Ink Cartridges

1. Open the printer’s ink cartridge access door.
2. Remove all ink cartridges and check for any protective tape—do not touch the copper contacts or ink nozzles.
3. Reinsert the cartridges securely into their respective slots.
4. Close the door and check if the error disappears.

Clean Cartridge Contacts

1. Turn off the printer and unplug it.
2. Remove the ink cartridges and gently clean the gold-colored contacts on the cartridge and inside the printer using a lint-free cloth lightly dampened with distilled water.
3. Let them dry for a few minutes, then reinstall the cartridges.

Update Printer Firmware

1. Ensure your printer is connected to a stable Wi-Fi network.
2. Go to the printer’s control panel and navigate to:
   • Setup > Printer Maintenance > Update the Printer
3. Install any available updates and restart the printer.