My printer, HP Officejet Pro 8620, just recently popped up with the following Error Code: " 0xc19a0013" ( printhead appears to be missing, not detected, or incorrectly installed). It has been printing properly for many years, and my warranty expired last October. I've done all of the steps recommended, all firmware is up to date, I have tried to reseat the printhead numerous times, removed and reinstalled the cartridges, as per the directions, and still get the same error. Troubleshooting via HP indicates that if all of the steps were done and still not working, then the printhead would need to be replaced. I may call a local printer repair shop, but it will probably be the same price if I buy a new printer, if they even can find a printhead for my model. Reading other similar issues on this site, it is just as stated, the product is not designed to last forever, and will eventually stop working.
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