Hi @Gayladean
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
The error code B8157CA4 on your HP 915e printer typically points to a paper feed issue or a hardware malfunction related to the printer’s internal components. Here's how to troubleshoot and resolve the issue:
1. Power Cycle the Printer
- Turn off your printer and unplug it from the power source.
- Wait for about 30 seconds to 1 minute.
- Plug the printer back in and turn it on.
- Sometimes a simple power cycle can reset temporary glitches and clear error codes.
2. Check for Paper Jams or Obstructions
- Open the printer’s paper tray and carefully check for any paper jams, paper scraps, or foreign objects blocking the paper path.
- Check the rear access panel of the printer (if available) for paper or obstructions.
- If you find any paper jams, gently remove the paper without tearing it.
- Make sure the paper feed rollers are clean and not obstructed.
3. Clean the Paper Feed Rollers
- If paper feed rollers are dirty or sticky, they may cause issues with the printer’s paper handling, leading to error codes.
- Use a soft, lint-free cloth dampened with a little water or rubbing alcohol.
- Gently wipe the rollers to remove dust or debris that may be affecting the paper feed.
4. Reset Printer Settings
- Resetting the printer to its factory settings may help resolve any internal configuration issues that could be causing the error.
- You can typically find the reset option in the printer’s Settings or Control Panel menu. Refer to the printer's manual for specific instructions.
- After resetting, set up the printer again and check if the error persists.
5. Update Printer Firmware
- Outdated firmware can sometimes trigger error codes. To ensure your printer has the latest software:
- Open the HP Smart app on your computer or mobile device.
- Check for any available firmware updates for your HP 915e printer and follow the instructions to update it.
I hope this helps.
Take care and have a good day.
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Rachel571
HP Support
