Re: New printer won’t connect to laptop

Hi @pklmft,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I understand how frustrating this situation can be! Let's troubleshoot the issue step by step to connect your HP OfficeJet Pro 8139e to your HP Notebook

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Ensure Compatibility and Update Drivers

1. Check System Compatibility:
   • Ensure your laptop meets the requirements for the printer software and drivers.
   • Update your laptop's operating system to the latest version.
2. Download the Latest Software:
   • Visit the HP Support website and download the latest drivers and HP Smart app for your printer model.

Verify Printer Connectivity

1. Reset Network Settings on the Printer:
   • On the printer's control panel, go to Settings > Network > Restore Network Settings to reset.
2. Reconnect the Printer to WiFi:
   • Use the printer's display to connect to your WiFi network.
   • Ensure the network is 2.4 GHz, as some printers struggle with 5 GHz networks.

Reinstall HP Smart

1. Uninstall HP Smart:
   • Remove HP Smart from your laptop completely.
2. Reinstall HP Smart:
   • Download HP Smart again and sign in with your HP account.
3. Re-add the Printer:
   • Open HP Smart, click "Add Printer," and follow the setup prompts.
   • Ensure the printer and laptop are on the same WiFi network.

Use Manual IP Connection (if Setup Still Fails)

1. Find the Printer's IP Address:
   • On the printer, go to Settings > Network > View Network Summary to find the IP address.
2. Add Printer Manually:
   • On your laptop, go to Control Panel > Devices and Printers > Add a Printer.
   • Choose "The printer that I want isn't listed."
   • Select "Add a printer using a TCP/IP address" and enter the printer's IP address.

Test Functionality

1. Print a Test Page:
   • Once connected, print a test page to confirm the setup works.
2. Scan Test:
   • Open HP Smart or the scanner app and perform a test scan.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support