Hi @Becky1735,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
The error code 0X024A493F and the subsequent power issue with your HP OfficeJet 8015e printer may indicate a hardware or software problem. Here's a set of troubleshooting steps you can follow to attempt to resolve the issue.
Check the Power Source:
- Ensure that the printer is properly plugged into a working power outlet. If possible, plug it directly into the wall instead of a power strip to rule out potential power supply issues.
- Try using a different power cable if available.
Reset the Printer:
- Unplug the printer from the power source.
- Wait for about 60 seconds.
- While unplugged, press and hold the Power button for 20 seconds. This helps drain any residual power.
- Plug the printer back in and try turning it on again.
Check for Paper Jams or Obstructions:
- Ensure there are no paper jams or obstructions inside the printer, particularly in the paper feed area or near the cartridge carriage.
- Open the printer’s access door and check for any visible issues.
Hard Reset:
- If the above steps don't help, perform a Hard Reset:
- Turn off the printer and unplug it from the electrical outlet.
- Wait for at least 60 seconds.
- Press and hold the Power button while plugging the printer back in. Keep the button held down for 20 seconds, then release.
- Try to power it up again.
Check the Printer’s Display Panel:
- If the printer still doesn't turn on, look for any error messages on the display panel, which may offer additional clues. If the screen is blank, this could suggest a more serious hardware malfunction.
Driver and Software Check:
- On your Windows 10 PC, check for any printer driver issues:
- Go to Settings > Devices > Printers & scanners.
- Find your printer, select it, and click Remove device.
- After removing it, restart your PC, then reinstall the printer’s driver either through Windows Update or from the HP website.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Alden4
HP Support