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I'd be glad to help you!
I’m sorry to hear that your HP Color LaserJet Pro MFP M277dw is defaulting to "pause" every time you try to print. I understand how frustrating this can be, especially after taking all those steps. Let’s try a few more targeted troubleshooting steps to get your printer back to working condition.
- Are you printing from a single device or experiencing this issue across multiple devices?
- Do you see any error messages or notifications on the printer's display or your computer?
- Is the printer connected via USB, Wi-Fi, or Ethernet, and does the connection appear stable?
Let's try these steps.
Check the Print Queue and Clear Stuck Jobs:
- On your computer, go to Control Panel > Devices and Printers (or Settings > Printers & Scanners on Windows 10/11).
- Select your printer, then click See what’s printing.
- If there are stuck or paused jobs in the queue, cancel them all.
- Try printing again after clearing the queue.
Ensure Printer is Set to Online Mode:
- In the same Printers & Scanners settings, right-click your printer and make sure it is not set to Use Printer Offline.
Disable Pause Printing:
- Open the print queue (as above), and under the Printer menu, uncheck Pause Printing if it’s selected.
- Test the printer again.
Check Communication Status:
- If the printer is connected via Wi-Fi, ensure it is connected to the same network as your computer.
- Print a Network Configuration Report from the printer’s menu to verify the connection status.
- If the printer is connected via USB, try a different port or cable.
Reset Printing System (Mac/Windows):
- On Mac: Go to System Preferences > Printers & Scanners, right-click (or control-click) in the printer list, and select Reset Printing System. Re-add the printer afterward.
- On Windows: Uninstall the printer drivers completely, restart your computer and reinstall the latest drivers from the HP website.
Hope this helps! Keep me posted for further assistance
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