Re: Printing outline only

Hi @ArchiesDundee,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP ENVY 6020e All-in-One Printer only prints outlines of words, it typically indicates an issue with the ink cartridges or the print settings. Here’s how to troubleshoot and resolve the issue:

1. Check the Ink Levels

• Open the HP Smart app or your printer software on your computer to view the ink levels.
• If the ink levels are low, replace the affected cartridge(s).

2. Perform a Printhead Cleaning How to Clean a Printhead for Better Ink Efficiency - HP.com

• Via Printer Control Panel:
  1. Navigate to the settings or maintenance menu.
  2. Select Tools or Maintenance and then Clean Printhead.
• Via HP Smart App:
  1. Open the HP Smart app and select your printer.
  2. Go to Print Quality Tools and run the Clean Printhead function.

3. Check Print Settings

• Ensure the printer isn’t set to a draft mode or an economy setting:
  1. Open the print dialog box when printing a document.
  2. Select Properties or Preferences.
  3. Choose a higher print quality, such as Best or Normal.

4. Align the Printhead

• Use the HP Smart app or the printer’s menu to align the printhead.
  • In the app, go to Print Quality Tools > Align Printhead.
  • Follow on-screen instructions.

5. Inspect the Ink Cartridges

• Remove the cartridges and check for:
  • Protective tape that wasn’t removed during installation.
  • Dirt or dried ink on the contacts.
• Clean the contacts with a lint-free cloth lightly dampened with distilled water. Allow to dry before reinserting.

6. Test with a Different Document

• Sometimes, the problem may be related to the document. Try printing a different file to rule out document-specific formatting issues.

7. Update the Printer Firmware Update the firmware on an HP printer

• Ensure the printer firmware is up to date via the HP Smart app or the HP support website.

8. Perform a Hard Reset

• Turn off the printer and unplug it for at least 60 seconds.
• Plug it back in and turn it on to reset the hardware.

9. Replace the Cartridge

• If the issue persists, even with sufficient ink, the cartridge itself may be faulty. Replace it with a new, genuine HP cartridge.

I hope this helps. 

Take care and have a good day.

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