Hi @Tlc1980,
Welcome to the HP Support Community.
I'd be glad to help you!
This looks like a hardware issue.
Since you have already performed a hard reset and the issue still persists, I recommend you contact phone support for further assistance.
For that to happen, we will give you additional instructions/information via Private Message.
Please check your inbox on the forums page for the private message.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.