Hi @fred8135,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
The "Missing or Failed Printhead" error on your HP Officejet Pro 8610 e-All-in-One printer usually indicates an issue with the printhead, which is responsible for transferring ink onto paper. Here are steps you can follow to resolve the issue.
Reset the Printer
- Turn on the printer.
- Disconnect the power cord while the printer is on.
- Unplug the power cord from the wall outlet.
- Wait about 60 seconds.
- Reconnect the power cord to the printer and wall outlet.
- Turn on the printer and check if the error persists.
Remove and Reseat the Printhead
- Open the printer's access door to access the ink cartridges.
- Remove all the ink cartridges.
- Carefully lift the latch on the printhead and remove the printhead.
- Reinsert the printhead firmly, ensuring it's seated properly.
- Reinsert the ink cartridges.
- Close the access door and check if the issue is resolved.
Clean the Printhead Contacts
- Turn off the printer and unplug it from the power source.
- Open the printer and carefully remove the printhead.
- Using a lint-free cloth slightly dampened with water, gently wipe the electrical contacts on the printhead and inside the printer where the printhead sits.
- Allow the contacts to dry completely before reinserting the printhead and ink cartridges.
- Plug the printer back in, power it on, and try printing again.
Update Printer Firmware
- Ensure your printer's firmware is up to date. You can check for firmware updates on the HP website or using the HP Smart app.
Replace the Printhead
- If the steps above don’t resolve the issue, the printhead might be damaged or malfunctioning. You may need to replace the printhead. Check on the HP website to purchase a replacement printhead (HP part number: CN643A) compatible with the Officejet Pro 8610.
I hope this helps.
Take care and have a good day.
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Alden4
HP Support